Troubleshooting for Service Call Errors

If any service call error has occurred, Stylus Pro 7600/9600 inhibits interruption, restores the actuators to their respective initial positions, writes the NVRAM values as a rule, and makes all the LEDs on the panel flash.

■ Occurrence of any error from which the user can not recover the printer.

■ Life expiration of a long-life part which can cause secondary problems if the part is further used.

■ The printer has been brought into malfunction by unexpected operation or by receiving an unexpected command.

Turn the power off once and turn it on again. If the error display is cleared, try to continue using the printer.

If the error of the same code has occurred again, the service technician must replace the relevant part with a new one. Then the error display will be cleared.

NOTE: See "3.2.1.3 Service Call (Fatal) Errors (p.125)".

3.2.4.1 CR motor life (00000101)

The number of carriage round trips has reached the specified value.

□ Specified value:

Stylus Pro 9600: 2,500,000 passes (B0/Speed) Stylus Pro 7600: 3,250,000 passes (A1/Speed) NOTE: 1 Pass = 1 round trip

1. Replace the CR Motor and Driven Pulley.

2. Check the Head FFC for breakage, scratches on the surface or damage.

3. Check the ink supply tube for cracks, breakage or ink leakage.

4. Check the CR motor life by "SelecType" (p.35). ([SelecType] key ^ "PRINTER STATUS MENU" ^ "SERVICE LIFE")

■ When the life of the CR motor has been almost expired:

■ When the CR motor has still an adequate life remaining.:

^RJfR^B ■ After replacing the CR Motor, execute " Initialize CR motor life" (p83) in "Maintenance Mode 2". ■ Do not initialize the CR Motor cumulative counter value ("CR TOTAL").

3.2.4.2 PF motor encoder check error (00010000)

During initial operation at power on or during PF Motor operation, there may be a case where the encoder pulse signal can not be recognized at specified intervals. In such a case, this message is displayed and the printer stops operating.

Broken wire for the PF motor encoder, inverted wiring for A and B pulses, disconnected connector for the encoder or motor, or inverted wiring for the motor.

1. The PF Encoder and the PF Loop Scale must be free from dust and dirt or any other foreign matters.

2. The PF Timing Belt must be free from any defects and the belt must be in proper tension.

3. The grid roller must rotate smoothly, free from undue load.

4. Measure the resistance value of the PF Motor (5.8 Q).

If the PF Motor is found in short mode, replace the C472MAIN Board at the same time.

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

• Replace the PF Encoder Sensor ASSY (p.186).

(Refer to PF Encoder Sensor Installation Position Adjustment (p.272))

(Refer to PF Timing Belt Tension Adjustment (p.264))

3.2.4.3 PF Motor out of step (00010001)

During PF Motor operation, there may be a case where the encoder pulse signal within the specified range is not input within a specified period of time or the pulse width is extremely long. In such a case, the PF Motor is judged to be out-of-step, so that this message is displayed and the printer stops operating.

• During paper feed operation, the error counter has reached the out-of-step pulse count.

• Defective motor.

1. The PF Encoder and the PF Loop Scale must be free from dust and dirt or any other foreign matters.

2. The PF Timing Belt must be free from any defects and the belt must be in proper tension.

3. The grid roller must rotate smoothly, free from undue load.

4. Measure the resistance value of the PF Motor (5.8 Q)

If the PF Motor is found in short mode, replace the C472MAIN Board at the same time.

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

• PF Timing Belt Tension Adjustment (p.264)

• Replace the PF motor extension cable

3.2.4.4 PF motor overcurrent (00010002)

During PF Motor operation, there may be a case where an abnormal current out of the specified limits is detected in the PF Motor drive circuit on the C472MAIN Board or a current exceeding the specified value is required. In such a case, this message is displayed and the printer stops operating.

Hardware has detected overcurrent in the PF motor circuit.

1. Measure the resistance value of the PF Motor (5.8 Q)

If the PF Motor is found in short mode, replace the C472MAIN Board at the same time.

2. By visual inspection, check the PF Loop Scale for any defect, such as damage or soiling, which can cause faulty reading by the sensor.

3. By visual inspection, check the harness of the PF Motor for any problem causing a short circuit to the frame.

• Replace the PF motor extension cable

3.2.4.5 PF motor in-position time out (00010003)

At PF stop processing in PF Motor control, there may be a case where the paper can not move to the final target position within a specified period of time. In such a case, this message is displayed and the printer stops operating.

There are pulses smaller than out-of-step pulse remaining without completing paper feed.

1. The PF Encoder and the PF Loop Scale must be free from dust and dirt or any other foreign matters.

2. The PF Timing Belt must be free from any defects and the belt must be in proper tension.

3. The grid roller must rotate smoothly, free from undue load.

4. Measure the resistance value of the PF Motor (5.8 Q)

If the PF Motor is found in short mode, replace the C472MAIN Board at the same time.

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

• Replace the PF Encoder Sensor ASSY (p.186).

(Refer to PF Encoder Sensor Installation Position Adjustment (p.272))

(Refer to PF Timing Belt Tension Adjustment (p.264))

• Replace the PF motor extension cable

3.2.4.6 CR motor encoder check error (00010004)

During initial operation at power on or during CR Motor operation, there may be a case where the encoder pulse signal is not input at specified intervals. In such a case, this message is displayed and the printer stops operating.

Broken wire for the CR motor encoder, inverted wiring for A and B pulses, disconnected connector for the encoder or motor, or inverted wiring for the motor.

1. The CR Encoder and the T Fence must be free from dust and dirt or any other foreign matters.

2. The CR Timing Belt must be free from any defects and the belt must be in proper tension.

3. The carriage must slide smoothly, free from undue load.

4. Measure the resistance value of the CR Motor. (5.8 Q)

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

• Replace the CR Encoder Sensor ASSY (p.178).

(Refer to "CR Encoder Sensor Mounting Position Adjustment" (p.268))

(Refer to "CR Timing Belt Tension Adjustment" (p.263))

• Check to see if the timing fence for detection of the encoder pulse is removed

• Check for dirt, paper dust or damage to the timing fence

3.2.4.7 CR motor out of step (00010005)

During CR Motor operation, there may be a case where the encoder pulse signal within the specified range is not input within a specified period of time or the pulse width is extremely long. In such a case, the CR Motor is judged to be out-of-step, so that this message is displayed and the printer stops operating.

• The error counter has reached the out-of-step pulse count because of impossible movement of the carriage, bumping of the carriage or dirty timing fence.

• Defective motor.

1. The CR Encoder and the T Fence must be free from dust and dirt or any other foreign matters.

2. The CR Timing Belt must be free from any defects and the belt must be in proper tension.

3. The carriage must slide smoothly, free from undue load.

4. Measure the resistance value of the CR Motor. (5.8 Q)

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

7. Check the carriage home position sensor.

(Refer to "CR Timing Belt Tension Adjustment" (p.263))

(Refer to "CR Encoder Sensor Mounting Position Adjustment" (p.268))

• Replace the CR Encoder Scale (Timing Fence) (p. 184).

• Check to see if the timing fence for detection of the encoder pulse is not installed correctly.

• Check for dirt, paper dust or damage to the timing fence

3.2.4.8 CR motor overcurrent (00010006)

During CR Motor operation, there may be a case where an abnormal current out of the specified limits is detected in the CR Motor drive circuit on the C472MAIN Board or a current exceeding the specified value is required. In such a case, this message is displayed and the printer stops operating.

Hardware has detected overcurrent in the CR motor circuit.

1. Measure the resistance value of the CR Motor. (5.8 Q)

If the CR Motor is found in short mode, replace the C472MAIN Board at the same time.

2. By visual inspection, check the T Fence for any defect, such as damage or soiling, which can cause faulty reading by the sensor.

3. By visual inspection, check the harness of the CR Motor for any problem causing a short circuit to the frame.

(Refer to "CR Timing Belt Tension Adjustment" (p.263))

• Correct the carriage home position.

• Remove the foreign matters. Clean the timing fence.

3.2.4.9 CR motor in-position time-out (00010007)

At carriage stop processing in CR Motor control, there may be a case where the carriage can not move to the final target position within a specified period of time (as per pulse detection). In such a case, this message is displayed and the printer stops operating.

There are pulses smaller than out-of-step pulse remaining without completing paper feed.

1. The CR Encoder and the T Fence must be free from dust and dirt or any other foreign matters.

2. The CR Timing Belt must be free from any defects and the belt must be in proper tension.

3. The carriage must slide smoothly, free from undue load.

4. Measure the resistance value of the CR Motor. (5.8 Q)

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

(Refer to "CR Encoder Sensor Mounting Position Adjustment" (p.268))

(Refer to "CR Timing Belt Tension Adjustment" (p.263))

3.2.4.10 Servo interrupt watchdog time-out (00010008)

During the CR Motor or PF Motor operation, there may be a case where watch dog time-out is detected in the DC motor control circuit or on the ASIC. In such a case, this message is displayed and the printer stops operating.

□ Cause of trouble: System trouble.

Since the cause is deemed to be a defective CPU or ASIC, replace the MAIN Board (C472 MAIN) (p.207).

3.2.4.11 System interrupt watchdog time-out (00010009)

In the data processing stage on the C472MAIN Board, there may be a case where runaway or defective cash occurs on CPU or ASIC. In such a case, this message is displayed and the printer stops operating.

□ Cause of trouble: System trouble.

Since the CPU or ASIC is deemed defective, take the following action:

If this error is not cleared even when the power is turned off once and on again, replace the MAIN Board (C472 MAIN) (p.207).

3.2.4.12 CR home position sensor error (0001000A)

During initial operation at power on or during printing operation, there may be a case where the home position can not be detected at the home position detection timing or within a specified period of time. In such a case, this message is displayed and the printer stops operating.

Shield plate detection error due to no change in the signal from the CR home position sensor.

1. Check that the sensor functions properly.

(Refer to "5.2.2.3 Sensors "(p224) in the self-diagnostics menu.)

2. Check that the sensor is free from adhesion of any foreign matters.

3.2.4.13 PF home position sensor error (0001000B)

Does not occur (there is no function to detect PF home position).

3.2.4.14 Head slide (PG) home position sensor error (0001000C)

During initial operation at power on or during head platen gap fluctuation (change) operation after paper setting, there may be a case where the head slide home position can not be detected. In such a case, this message is displayed and the printer stops operating.

• Home position detection error due to head slide out-of-step

• Defective head slide home position sensor

• Defective head slide motor, disconnected connector or broken cable

• Gears not engaged properly

□ Points to be checked: ■ Head Slide Detection Sensor

• Check that the sensor functions

3.2.4.15 CR motor PWM output faulty (0001000F)

There may be a case where a current exceeding the specified value flows during CR Motor operation. In such a case, this message is displayed and the printer stops operating.

This error can be displayed in the following case: an abnormal load which does not reach the level causing an out-of-step phenomenon 00010005 in the carriage drive system has occurred and the running speed of the motor has been detected to be too low, so that the current is increased to raise the running speed of the motor. Thus, this message appears to prevent the CR Motor from being overheated.

• A small PWM output is kept on for a certain period of time (load is kept applied).

• Carriage related mechanism out of step or carriage bumped.

• Check that the sensor and the head platen gap drive gear are free from obstruction by adhesion of foreign matters or soiling.

If the motor is found in short mode, replace the C472MAIN Board at the same time.

• Check that the motor operates properly.

(Refer to "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.)

• Check that the gear train including the head platen gap drive gear is free from any obstruction.

• Replace the HEAD_SLIDE Sensor ASSY (p.182).

U Remedy/Points to be checked:

1. Check the load on the CR Motor.

• Running load of CR Motor (check by manual operation)

• Measure the resistance value of the CR Motor.(5.8 Q)

• Damage to or wear in the CR Driven Pulley

• Damaged or worn bearing of the CR Unit

• Flaws in the CR Rail caused by roller running

• Tension of the steel belt

2. Replace the CR Motor ASSY (p.180).

If the CR Motor is found in short mode, replace the C472MAIN Board at the same time.

NOTE: Refer to "Head Slide (PG Change) Initialization Sequence" (p.107).

3.2.4.16 PF motor PWM output faulty (00010010)

There may be a case where a current exceeding the specified value flows during PF Motor operation. In such a case, this message is displayed and the printer stops operating.

This error can be displayed in the following case: an abnormal load which does not reach the level causing an out-of-step phenomenon 00010001 in the paper feed drive system has occurred and the running speed of the motor has been detected to be too low, so that the current is increased to raise the running speed of the motor. Thus, this message appears to prevent the PF Motor from being overheated.

• A small PWM output is kept on for a certain period of time (load is kept applied).

• Paper feed related mechanism out of step.

□ Remedy/Points to be checked:

1. Check the load on the PF Motor.

• Measure the resistance value of the PF Motor (5.8 Q)

If the PF Motor is found in short mode, replace the C472MAIN Board at the same time.

• Running load of PF Motor (check by manual operation)

• Rotation load of PF Roller

3.2.4.17 Head driver (TG) temperature error (0001001B)

During printing operation, there may be a case where the temperature inside the print head has risen above the specified value and the thermistor in the print head detects it as abnormal temperature. In such a case, this message is displayed and the printer stops operating.

• Faulty contact of tape electric wire, broken wire or wire out of position.

1. Turn off the power to the printer once and turn it on again and check for recovery.

2. If the same error occurs immediately or in a short time, replace the print head with a new one.

3.2.4.18 CR servo parameter error (0001001D)

There may be a case where a voltage exceeding the specified value is about to be applied to the CR Motor. In such a case, this message is displayed and the printer stops operating.

• A small PWM output is kept on for a certain period of time (load is kept applied).

• Carriage related mechanism out of step or carriage bumped.

1. The CR Encoder and the T Fence must be free from dust and dirt or any other foreign matters.

2. The CR Timing Belt must be free from any defects and the belt must be in proper tension.

3. The carriage must slide smoothly, free from undue load.

4. Measure the resistance value of the CR Motor. (5.8 Q)

If the CR Motor is found in short mode, replace the C472MAIN Board at the same time.

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

• Replace the CR Encoder Sensor ASSY (p.178).

(Refer to "CR Encoder Sensor Mounting Position Adjustment" (p.268))

(Refer to "CR Timing Belt Tension Adjustment" (p.263))

• Make the mechanism adjustment for the carriage-related mechanism.

• Remove the foreign matters.

3.2.4.19 PF servo parameter error (0001001E)

There may be a case where a voltage exceeding the specified value is about to be applied to the PF Motor. In such a case, this message is displayed and the printer stops operating.

• A small PWM output is kept on for a certain period of time (load is kept applied).

• Paper feed related mechanism out of step.

1. The PF Encoder and the PF Loop Scale must be free from dust and dirt or any other foreign matters.

2. The PF Timing Belt must be free from any defects and the belt must be in proper tension.

3. The grid roller must rotate smoothly, free from undue load.

4. Measure the resistance value of the CR Motor.(5.8 Q)

If the CR Motor is found in short mode, replace the C472MAIN Board at the same time.

5. Execute encoder checking by "5.2.2.4 Encoder "(p225) in the self-diagnostics menu.

6. All the harness must be connected properly and free from short circuit or broken wire.

• Replace the PF Encoder Sensor ASSY (p.186).

(Refer to PF Encoder Sensor Installation Position Adjustment (p.272))

(Refer to PF Timing Belt Tension Adjustment (p.264))

• Clear the cause of paper feed related mechanism out-of-step.

3.2.4.20 CSIC reed/right error (00010020)

At turning on or off the power, at opening or closing the I/C Cover or at completion of one-page printing, there may be a case where it is impossible to read the data from the CSIC of the ink cartridge or write the latest ink information in the CSIC. In such a case, this message is displayed and the printer stops operating.

Read/write for CSIC (ink cartridge) is impossible.

• Faulty contact with the CSIC

(Deformation of the CSIC contact connector / Replace the Holder Assembly IC.)

• Defective CSIC Board (Replace the ink cartridge.)

• Replace the CSIC Board (ink cartridge).

• Tape electric wire out of position

• Replace the supply valve unit. (Faulty contact with the CSIC)

3.2.4.21 Ink type error (setting on printer body side) (00010022)

• An ink type other than dye/pigment has been set.

• "Ink type: neutral" setting with "CSIC detection: OFF" setting.

• Install the correct cartridge.

• With the ink lever released, set "ink type" in "Maintenance Mode 2" (p.70). NOTE: If setting is performed with the ink lever in the set position, initialization will start again and the service call error will occur again.

3.2.4.22 RTC analysis error (00010023)

There may be a case where the absolute time data stored on NVRAM indicates an impossible date or hour. In such a case, this message is displayed and the printer stops operating.

Various values of the absolute time data stored in NVRAM are abnormal.

1. With the paper set lever in the up position, start "Maintenance Mode 2"

(Power OFF^ [Paper Source] + [Cut/Eject] + [Paper Feed V ] ^ Power ON)

2. Input a date and hour in "Initialize RTC" in the counter initialize menu and turn off the power.

("CLEAR COUNTERS"^ "RTC")

■ Remove the lithium battery once and install it again.

■ Replace the lithium battery with a new one.

3.2.4.23 CSIC ROM communication error (00010025)

Only when the starter cartridge is used, there may be a case where an error occurs in communication with the CSIC and Main Board. In such a case, this message is displayed and the printer stops operating.

Faulty contact of ink cartridge

(Only with the starter cartridge or with individual cartridges for which writing has been performed by the factory setting command.)

Make sure that the ink cartridge is connected properly.

3.2.4.24 RTC communication error (00010026)

There may be a case where the RTC circuit on the Main Board operates incorrectly. In such a case, this message is displayed and the printer stops operating.

The RTC on the circuit board is operating abnormally (operating in test mode).

1. Remove the battery once with the power turned off and after waiting for a while, install the battery again and turn the power on.

2. Repeat step 1 above until this error does not occur at power-on.

3. After making certain that the error does not occur, set the date and hour for the RTC by Initialize RTC (p.83) in "Maintenance Mode 2" (p. 70) or by booting the printer in the normal mode and sending the timer IC value change command of the factory setting commands.

3.2.4.25 Head error (00010028)

□ Cause of trouble: The head is damaged.

3.2.4.26 Unidentified NMI (00010029)

CPU has detected undefined NMI.

If this error is not cleared even when the power is turned off once and on again, replace the MAIN Board (C472 MAIN) (p.207).

3.2.4.27 CR ASIC ECU error (0001002A)

Faulty firmware or damaged drive circuit board

• Firmware Reinstallation (p.219)

3.2.4.28 PF ASIC ECU error (0001002B)

Faulty firmware or damaged drive circuit board

• Firmware Reinstallation (p.219)

3.2.4.29 NVRAM error (00020000)

There may be a case where the parameter data in NVRAM is broken. In such a case, this message is displayed and the printer stops operating.

NVRAM erase error or write error (Check in 2 bytes)

• Download the parameter data from another model. (However, make the necessary adjustments.)

3.2.4.30 SDRAM error (00020002)

In memory check of SDRAM executed at power on, there may be a case where a bit error is detected. In such a case, this message is displayed and the printer stops operating.

SDRAM check error at power-on.

3.2.4.31 BOOT program SUM error (00020003)

There may be a case where the boot program of firmware is broken. In such a case, this message is displayed and the printer stops operating. (Only at power on)

SUM check error for BOOT program area.

• Firmware Reinstallation (p.219)

3.2.4.32 Flash memory SUM error (00020009)

This error is displayed when the firmware has not been installed in flash memory or when the firmware has not been installed successfully.

SUM check error for program area.

• Firmware Reinstallation (p.219)

3.2.4.33 Program load error (0002000A)

SUM check error for program area on RAM.

• Firmware Reinstallation (p.219)

3.2.4.34 Internal memory shortage error (0002000B)

This error appears when the cash area is insufficient. There may be a case where the assigned work area varies with the I/F mode and I/F mode setting does not agree or decoding of a command is impossible. Then the work area is consumed up, thus memory runs short. In such a case, this message is displayed and the printer stops operating.

□ Cause of trouble: Faulty program.

• Firmware Reinstallation (p.219)

3.2.4.35 Review error (0002000C)

There may be a case where the combination of the DIP Switch setting positions on the Main Board is not supported by the firmware. In such a case, this message is displayed and the printer stops operating.

Driver circuit board review and the state of the DIP switch are not consistent with the program version.

■ Check driver circuit board review and state of DIP switch.

3.2.4.36 CPU address error (load misalignment) (100000E0)

Defective circuit board or faulty CPU soldering. Program trouble or generation error.

• Firmware Reinstallation (p.219)

3.2.4.37 CPU address error (storage misalignment) (10000100)

Defective circuit board or faulty CPU soldering. Program trouble or generation error.

• Firmware Reinstallation (p.219)

3.2.4.38 CPU reserve command code exception error (10000180)

Defective circuit board or faulty CPU soldering. Program trouble or generation error.

• Firmware Reinstallation (p.219)

3.2.4.39 CPU slot illegal command exception error (100001A0)

Faulty CPU soldering. Program trouble or generation error.

• Firmware Reinstallation (p.219)

3.2.4.40 CPU DMA address error (100005C0)

Defective circuit board or faulty CPU soldering. Program trouble or generation error.

• Firmware Reinstallation (p.219)

3.2.4.41 CPU error (10000xxx)

Defective circuit board or faulty CPU soldering. Program trouble or generation error.

• Firmware Reinstallation (p.219)

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  • ALEEZA CAMPBELL
    How to solve cr motor life error in epson 9600?
    8 years ago
  • Simret
    What is CR servo on printer troubleshooting?
    8 years ago
  • Yvonne
    How remove the head sp 7600 9600 epson printer?
    8 years ago

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